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Service Cloud Guidelines for Creating Support Holidays Holidays let you specify the dates and times your customer support team is unavailable. There are a few guidelines to keep in mind as you set up and work with holidays. Required Editions Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions You can associate up to holidays with each set of business hours. Holidays automatically acquire the time zone of the business hours with which they are associated. For example, you could create multiple holidays named New Year's Day. Currently, report do not take holidays into .
Any ing entries passed are reversed and fresh entries are passed to reflect the new value date. If you want a holiday to recur on the last day of every month, choose last from the On day of every month drop-down list.
In case you wish to undo a date marked off ths a holiday, double click on it once again. You can also provide a reason for the deation. Propagation of holiday maintenance at HO will be allowed for Un-authorized branch also, subsequent modification after first authorization, if year is not maintained for the branch.
In addition to the holiday calendar, you may need to deate certain days as holidays unexpectedly, without forewarning. Currently, report do not take holidays into.
You will notice that the day hopidays marked in black. To mark a date as a holiday, double click on it. Specify the holiday date in the Holiday Date field, and check the Reverse box field alongside it.
Defining Holidays To define any other weekly holiday, other than the default, double click the day of the week, listed on the top row of the screen. It changes back to a working day.
When a new branch is created and authorized for the first time Un-authorized branch with modifications after first authorization and no holiday details maintained for the year For the branches which are restricted Propagated records will have the Maker ID and Checker ID details of the HO. If you schedule a holiday to recur on a specific day of thr month, the holiday will only recur on months that have that specific day. Required Editions Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions You can associate up to holidays with each set of business hours.
Service Cloud Guidelines for Creating Support Holidays Holidays let you specify the dates and times your customer support team is unavailable. For example, you could create multiple holidays named New Year's Day.
See Also. Please note: On invoking the calendar of any year, you will notice that Saturdays and Sundays are marked as weekly holidays.
To specify, other annual holidays, double click on the date — the date would be marked as a holiday. Section The screen is as shown below: In this screen, for the current branch, you can maintain a range of dates, every date within which will be deated as holidays for the branch. In this scenario when both parameters are set as 'Y', the propagation of holidays will also happen during modification of head office record and the calendar for all branches will be overwritten by the Head Office calendar.
For example, if you schedule a holiday on the 31st day of every month, then the holiday will only recur on months that have 31 days.
Every unexpected holiday you deate must be authorized for it to be effective When you deate unexpected holidays, any bank or customer value dates for any transactions, that coincided with the holiday are rolled forward. All unauthorised holiday dates appear against a blue background.
Holiday details are not maintained for the year for the active branches Only when the new dste details are maintained and authorized for the first time. On authorisation of that record, the background is cleared. If you want to unmark a day specified earlier as a holiday, double click on it, once again. This is the default setting of the system For identification, the working days are marked in black and the holidays in red All unauthorised records appear against a blue background.
Alternatively, you may also need to roll back a ly defined holiday date or set of dates.
There are a few guidelines Nwed keep in mind as you set up and work with holidays. Because the change is yet unauthorised, it appears against a blue background. The screen is as shown below: In this screen you can specify the weekly and also the annual holidays, for your branch, for any year between 1 AD and AD.
Holidays automatically acquire the time zone of the business hours with which they are associated. With each modification you make, holkdays Modification in the made by column below moves up serially